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Return
Policy for Hard Goods
Customer
satisfaction is our top priority. If an item has been
shipped incorrectly or is damaged in any way, please contact
our customer service representatives to receive an RMA number
via email at
service@floralplanet.com.
Our 7 Day return policy allows customers to return any hard
good item that does not leave them completely satisfied.
Customers are entitled to a full refund of the purchase
price of the item ordered.
However customers will be responsible for the original
shipping as well as the return shipping to us. There is
a 25% restocking fee for any order over $250.00 USD.
Please contact customer
service to notify us of your pending return.
Re-pack the item (s) in the original packing materials.
Upon inspection of the merchandise we will credit your account
for the full refund of the returned merchandise, minus the
initial and final freight costs, and a restocking fee if
applicable. If you have any questions or concerns, please
call our customer service line toll-free at 1-800-342-7434.
Custom
or special purchases are subject to a 25% restocking
fee. A custom purchase consists of any item that is not
listed on the website. A special purchase is any item that
is not a standard inventory item.
A special purchase also consists of a large volume order
over $250.00 USD.
For further inquiry:
You may email us at
service@floralplanet.com
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