Return Policy for Hard Goods

Customer satisfaction is our top priority. If an item has been shipped incorrectly or is damaged in any way, please contact our customer service representatives to receive an RMA number via email at service@floralplanet.com. Our 7 Day return policy allows customers to return any hard good item that does not leave them completely satisfied. Customers are entitled to a full refund of the purchase price of the item ordered.

However customers will be responsible for the original shipping as well as the return shipping to us. There is a 25% restocking fee for any order over $250.00 USD.

Please contact customer service to notify us of your pending return.

Re-pack the item (s) in the original packing materials. Upon inspection of the merchandise we will credit your account for the full refund of the returned merchandise, minus the initial and final freight costs, and a restocking fee if applicable. If you have any questions or concerns, please call our customer support via email: service@floralplanet.com

Custom or special purchases are subject to a 25% restocking fee. A custom purchase consists of any item that is not listed on the website. A special purchase is any item that is not a standard inventory item.
A special purchase also consists of a large volume order over $250.00 USD.

For further inquiry:
You may email us at service@floralplanet.com